SnowPlus Winter Sports
混齡及成人兒童同組之教學基準：成人課程與兒童課程為不同課程分類，費用級距與人數上限不當然相同。若同一訂單中包含兒童與成人，學校將依學員年齡、滑雪程度與安全考量確認是否適合共同上課。若同組學員年齡或程度差距較大，教練將以較年幼或程度較初階者為教學基準，其餘學員之滑行範圍、節奏與技術內容可能因此調整；學員因前述教學基準調整而對體驗有疑慮者，不得依本條款 E.3、E.9 或其他條款主張退款或補課。本校得於收單時建議分開預約以提升各別學員體驗，但最終預約方式由學員自行決定。
學員可透過 SnowPlus 官方訂課系統進行線上課程預約，48 小時內會收到確認通知及訂課明細。
收到線上請款書後請於三天內支付全額費用以確保訂課名額。
天數計算基準依 E.10 退款共通規則。
| 取消時間 | 退款比例 |
|---|---|
| 上課日前 29 天以上 | 退還課程費用，並扣除金流平台手續費（以課程費用 10% 為上限，詳見 E.10 d） |
| 上課日前 14 至 28 天 | 退還課程費用之 50%（本校吸收金流平台手續費，不另扣除） |
| 上課日前 0 至 13 天（含上課當天） | 課程費用恕不退還，提供下一雪季 85 折優惠券一張（使用規則依 E.10 h 辦理） |
a. 多堂次課程如申請部分取消（取消其中數堂），退款金額以「每堂個別計算後加總」方式辦理：
每堂取消之退款金額 ＝ 單堂課程費 × 該堂個別適用之退款比例
（單堂課程費 = 課程總費用 ÷ 總堂數；每堂依「該堂上課日距退款申請日之天數」分別套用上表階梯計算，最後加總為總退款金額）
b. 其他退款共通規則（退款方式、時程、課程外費用處理）依 E.10 辦理。
(1) No-show / 當日放棄課程定義
下列情況視為 no-show 或當日放棄課程：
上述情況課程費用恕不退還、不補課、不延後使用、不保留至未來雪季、亦不可轉讓。
(2) 學員自身因素耽誤課程時間
如學員因自身因素耽誤課程時間（如遲到、未有纜車票、裝備不合適等），已耽誤之時間仍計入原課程時間，本校不補足時數、不延後下課、不補課、不退款。本情形不直接視為 no-show / 當日放棄課程；課程仍由教練於剩餘時間內進行。
(3) 例外導引
若學員因受傷或其他正當理由臨時無法上課，須於課程開始前主動通知並提交證明文件，依 E.9 學員受傷或正當理由辦理；課程開始後始通知或未事前通知者，一律依本條 (1) 處理。
訂課付款後如需更改課程內容，依下列分類辦理。旺季日期以官網公告為準。
① 免費更改（任何時間均可申請，含旺季，無需額外費用，每項目各限 1 次）：
上述免費更改仍須以教練資格、教練空檔及實際課程安排可行為前提；若無法配合，本校將與學員溝通替代方案。
② 條件性變更（視教練空檔，學校盡力配合但無法保證，限 1 次）：
若條件性變更無法配合，或提出其他本條未列出之變更申請，或超出本條規定之變更次數上限，本校保有拒絕之權利，並視其為取消課程，依 E.3 退費原則辦理後重新訂課。
③ 人數變動
本校採「人數階梯定價」收費，意即不同人數級距對應不同組別費用，並非按人頭計費（例如 1-2 人 / 3-4 人 / 5-6 人各為獨立價格級距，實際金額以官網課程 DM 為準）。
訂課付款後如人數變動，依下列規則辦理：
(a) 人數增加
(b) 人數減少（跨價格階梯）
退還新舊階梯差額，依 E.3 取消比例計算（以變更申請日距上課日之天數），並依 E.10 d 扣除金流平台費用。
(c) 人數減少（同階梯內，含受傷或正當理由）
課程費按組別計價，組別未變動，本校不另行退費。減少之學員可擇下列方式辦理（擇一）：
(i) 替換同行者（適用單日或多堂次課程）：
原訂學員無法參與課程時，可由其他學員替代其位置，使用情境包含：
相關規則：
(ii) 補償折扣券：
若無人可替代，且原學員為受傷或正當理由（須依 E.9 提供證明文件），可取得下一雪季 85 折優惠券一張（使用規則依 E.10 h 辦理）。
(d) 全組取消
依 E.3 辦理。
④ 旺季轉讓
旺季期間若無法上課，可將課程轉讓予他人，依 E.10 g 轉讓共通規則辦理。
若指定教練因健康或緊急情況無法授課，SnowPlus 將安排其他語言能力、教學經驗及等級相同之教練，並不因此提供退款。
若因氣候惡劣或安全因素，滑雪場官方正式公告當日關閉雪場，致課程無法進行時，本校將優先以下列 (1) 同區域內更換雪場方式維持課程。學員亦可選擇 (2) 擇期延後；其中 (3) 取消課程並退費，僅於當日二世谷區域內無任何 SnowPlus 可教學之雪場開放時適用。
(1) 同區域內更換雪場（預設方案）
若二世谷區域內仍有 SnowPlus 可教學之雪場開放，本校將免費更換至該雪場（含接送）；若學員選擇前往二世谷區域外的雪場，另支付差額接送費用。
(2) 擇期延後
依 E.10 f 課程保留期限與轉讓規則辦理，免收變更手續費。若原訂為淡季價、延後至旺季使用，須補繳當時公告之旺季與淡季差額；反之，旺季延後至淡季使用，差額不退還。
(3) 取消課程並退費
僅於當日二世谷區域內無任何 SnowPlus 可教學之雪場開放時適用。退還課程費用，並扣除金流平台手續費（以課程費用 10% 為上限，詳見 E.10 d）；另提供下一雪季訂課 9 折優惠券一張（使用規則依 E.10 h 辦理）。
接送費：已預付之接送費，若因雪場關閉而未實際發生接送，全額退還，不收任何費用。
纜車票：學員自行向雪場或第三方購買之纜車票，其退費由學員自行向票券售出方申請辦理，本校不介入亦不協助處理。
若雪場纜車正常運行，學員以個人天氣感受（如體感低溫、降雪量、能見度等）為由申請取消課程，本校原則依 E.3 取消與退款標準辦理，恕不另行退款。本條適用課程開始前提出之取消申請；課程當日教練已出勤或已到達集合地點後，學員始以個人天氣感受為由不上課者，依 E.4 當日放棄課程辦理。
若學員因意外受傷或其他正當理由臨時無法上課，須於課程開始前透過官方社群帳號或 email 主動通知本校，並提交相關證明文件（如醫療院所診斷書、急診收據、警察報告或保險紀錄等，文件日期須為上課日或前一日），經本校審核通過後，可自下列三項方案中擇一辦理：
未於課程開始前主動通知、未提交證明文件或文件未經本校審核通過者，不適用本條之延後、轉讓或退款處理；本校將依學員實際通知時間與課程狀態，分別適用 E.3 取消與退款標準或 E.4 No-show / 當日放棄課程政策。
本條款退款共通規則（a-e、h）適用於所有退款情境（含 E.3、E.5、E.7、E.8、E.9）。E.4 no-show / 當日放棄課程不適用退款、保留及轉讓規則。
保留共通規則（f）僅適用 E.7、E.9 兩種情境；轉讓共通規則（g）適用 E.5 ④ 旺季轉讓、E.7、E.9（含 E.10 f 保留課程之轉讓）。
a. 退款方式
均通過與原始付款相同之金流方式退回。
b. 退款時程
退款分為兩個階段，請您留意差別：
若本校已送出退款而您仍未收到，歡迎與我們聯繫，我們會協助您向付款平台確認進度。（退款比例之天數計算另見本條 c）
c. 天數計算基準
本項用於判斷退款比例落在 E.3 哪一個級距，與退款多久入帳（見本條 b）無關。
天數為「您提出取消、變更或退款申請當日」至「課程上課日」之間相隔的完整日數；以日本時間（JST）上課當日 00:00 為終點往回推算（例如上課前第 15 天提出，即以 15 天計）。
若您的申請日剛好落在兩個級距的分界（例如第 14 天、第 29 天），本校會主動以對您較有利、退款比例較高的級距計算，您無需另行爭取。
d. 金流平台費用
因本校透過第三方金流平台（如 Square、藍新 NewebPay、綠界 ECPay 等）收款，退款時，原交易所產生且無法取回之金流平台費用、跨境刷卡費、匯差及行政處理成本，將自退款金額中扣除；扣除金額以課程費用之 10% 為上限，實際金額依原金流平台及交易狀況計算（一般約為交易金額之 3-4%，10% 僅為上限）。惟 E.3「上課日前 14 至 28 天」之 50% 部分退款情境，前述費用由本校吸收，不另自學員退款金額中扣除。
e. 課程外費用
除本條款另有規定外，裝備租賃、纜車票或其他代購等課程外費用恕不退款，無論取消事由為何。
f. 課程保留期限與轉讓
本條款「延後使用」「保留課程」情境僅適用下列兩種情況：
均以保留至下一個雪季結束前使用為原則，到期未使用視同放棄，亦不提供退款。
保留課程之轉讓規則：
g. 轉讓共通規則
本條款所有「轉讓」情境（含 E.5 ④ 旺季轉讓、E.9 受傷轉讓、E.10 f 保留課程轉讓）依下列規則辦理：
h. 優惠券共通規則
本條款所列之下一雪季優惠券（包含但不限於 E.3、E.5 ③ (c)(ii)、E.7 (3)），均適用下列規則：
(i) 限原訂課學員本人使用，不得轉讓予第三人。
(ii) 效期至下一個雪季營業結束日為止，逾期失效且不另行通知。
(iii) 不得與任何其他優惠、折扣或促銷活動合併使用。
(iv) 僅限折抵課程費用，不得折換現金、不得找零、不得用於非課程項目（如裝備、纜車票、代購等）。
(v) 使用時須於訂課時主動出示券號，事後不補折抵。
我們承諾依法保護您的個人資料。除非法律要求或經您同意，我們不會將您的個人資料提供給第三方。SnowPlus 可能會使用您提供的資料作為內部教學排程、客服聯絡、訂單管理、爭議處理及行銷聯絡用途；行銷聯絡將依適用法令及學員同意辦理。本校將於達成蒐集目的、法令要求或營運必要範圍內保存個人資料，並採取合理資訊安全措施保護資料不被未授權存取或外洩。
本條款與本校所提供之服務皆適用日本法律。若雙方發生爭議，雙方同意以札幌地方裁判所岩内支部（含其管轄區域內之簡易裁判所）為第一審合意管轄法院。
Teaching benchmark for mixed-age and combined adult-child groups: Adult lessons and children's lessons are different lesson categories, and their fee tiers and group-size limits are not necessarily the same. If a single order includes both children and adults, the School will confirm whether joint lessons are suitable based on the students' ages, skiing/snowboarding levels, and safety considerations. If there is a significant difference in age or level among students in the same group, the instructor will set the younger or more beginner-level student as the teaching benchmark, and the skiing range, pace, and technical content for the other students may be adjusted accordingly. A student who has concerns about their experience arising from the aforementioned teaching-benchmark adjustment may not claim a refund or make-up lesson under E.3, E.9, or any other clause of these Terms & Conditions. The School may recommend booking separately at the time of order intake in order to enhance each individual student's experience, but the final booking arrangement is decided by the student.
Students may book lessons online through the official SnowPlus booking system, and will receive a confirmation notice and booking details within 48 hours.
After receiving the online invoice, please pay the full fee within three days to secure the booking.
The calculation basis for the number of days is set out in E.10 Common Refund Rules.
| Cancellation timing | Refund proportion |
|---|---|
| 29 days or more before the lesson date | Refund of the lesson fee, less the payment-platform processing fee (capped at 10% of the lesson fee; see E.10 d) |
| 14 to 28 days before the lesson date | Refund of 50% of the lesson fee (the School absorbs the payment-platform processing fee, which is not deducted separately) |
| 0 to 13 days before the lesson date (including the lesson day) | The lesson fee is non-refundable; one 15%-off (85% of price) voucher for the next season is provided (usage rules per E.10 h) |
a. If a partial cancellation is requested for a multi-session lesson (cancelling some of the sessions), the refund amount is calculated on a "per-session individual calculation then summed" basis:
Refund amount for each cancelled session = per-session lesson fee × the refund proportion individually applicable to that session
(Per-session lesson fee = total lesson fee ÷ total number of sessions; each session applies the tier in the table above based on "the number of days between that session's lesson date and the refund application date," and the results are then summed to give the total refund amount.)
b. Other common refund rules (refund method, timeline, handling of non-lesson fees) are governed by E.10.
(1) Definition of no-show / same-day abandonment of lesson
The following situations are regarded as a no-show or same-day abandonment of the lesson:
In the above situations, the lesson fee is non-refundable, with no make-up lesson, no deferral, no retention to a future season, and no transfer.
(2) Delay of lesson time caused by the student's own factors
If a student delays the lesson time due to their own factors (such as lateness, not having a lift ticket, unsuitable equipment, etc.), the time already delayed is still counted towards the original lesson time, and the School will not make up the hours, delay the finish time, provide a make-up lesson, or refund. This situation is not directly regarded as a no-show / same-day abandonment of lesson; the lesson is still conducted by the instructor during the remaining time.
(3) Exception guidance
If a student is temporarily unable to attend due to injury or another legitimate reason, they must proactively notify before the lesson begins and submit supporting documents, and the matter will be handled in accordance with E.9 Student Injury or Legitimate Reason. A student who notifies only after the lesson has begun, or who does not notify in advance, will be handled uniformly in accordance with paragraph (1) of this clause.
If the lesson content needs to be changed after booking and payment, the matter is handled according to the following categories. Peak-season dates are as announced on the official website.
① Free changes (may be requested at any time, including in peak season, at no additional charge, limited to 1 time per item):
The above free changes remain conditional on instructor qualification, instructor availability, and the feasibility of actual lesson scheduling; if they cannot be accommodated, the School will discuss alternative arrangements with the student.
② Conditional changes (subject to instructor availability; the School will make its best effort but cannot guarantee; limited to 1 time):
If a conditional change cannot be accommodated, or if a change request not listed in this clause is made, or if the change count limit specified in this clause is exceeded, the School reserves the right to refuse it and to treat it as a cancellation of the lesson, to be handled per the E.3 refund principles, after which a new booking must be made.
③ Change in number of participants
The School charges on a "tiered group pricing" basis, meaning that different participant-number tiers correspond to different group fees, and it is not charged per head (for example, 1–2 persons / 3–4 persons / 5–6 persons are each an independent price tier; the actual amount is subject to the lesson DM on the official website).
If the number of participants changes after booking and payment, the matter is handled according to the following rules:
(a) Increase in number of participants
(b) Decrease in number of participants (crossing a price tier)
Refund the difference between the old and new tiers, calculated according to the E.3 cancellation proportion (based on the number of days between the change application date and the lesson date), with the payment-platform fee deducted per E.10 d.
(c) Decrease in number of participants (within the same tier, including due to injury or legitimate reason)
The lesson fee is priced by group; as the group tier has not changed, the School will not provide a separate refund. The affected student(s) may choose one of the following options:
(i) Replacement companion (applicable to single-day or multi-session lessons):
When an originally booked student is unable to attend the lesson, another student may take their place. Applicable scenarios include:
Relevant rules:
(ii) Compensatory discount voucher:
If no one is available to take their place, and the original student's situation is an injury or legitimate reason (supporting documents must be provided per E.9), one 15%-off (85% of price) voucher for the next season may be obtained (usage rules per E.10 h).
(d) Cancellation of the entire group
Handled per E.3.
④ Peak-season transfer
If the student is unable to attend during peak season, the lesson may be transferred to another person, handled in accordance with the E.10 g common transfer rules.
If the designated instructor is unable to teach due to health or emergency circumstances, SnowPlus will arrange another instructor of the same language ability, teaching experience, and level, and no refund will be provided on this account.
If, due to severe weather or safety factors, the ski resort officially announces the closure of the resort for the day, such that the lesson cannot proceed, the School will give priority to maintaining the lesson by means of (1) changing to another resort within the same area, below. The student may also choose (2) to defer to another date; among these, (3) cancelling the lesson and obtaining a refund applies only when no SnowPlus-teachable ski resort within the Niseko area is open on that day.
(1) Change to another resort within the same area (default option)
If a SnowPlus-teachable ski resort within the Niseko area remains open, the School will change to that resort free of charge (including transfers); if the student chooses to go to a resort outside the Niseko area, they shall pay the additional transfer-fee difference.
(2) Deferral to another date
Handled in accordance with the E.10 f lesson retention period and transfer rules, with no change-processing fee charged. If the original booking was at the off-season price and is deferred to be used in peak season, the difference between the then-announced peak-season and off-season prices must be paid; conversely, if a peak-season lesson is deferred to be used in the off-season, the difference is not refunded.
(3) Cancellation of the lesson and refund
Applies only when no SnowPlus-teachable ski resort within the Niseko area is open on that day. The lesson fee is refunded, less the payment-platform processing fee (capped at 10% of the lesson fee; see E.10 d); in addition, one 10%-off (90% of price) voucher for booking in the next season is provided (usage rules per E.10 h).
Transfer fee: Any prepaid transfer fee, where the transfer did not actually take place due to the resort closure, is refunded in full, with no charge applied.
Lift ticket: For a lift ticket purchased by the student directly from the ski resort or a third party, the refund is to be applied for by the student directly with the ticket seller; the School does not intervene in or assist with this.
If the ski resort's lifts are operating normally and a student applies to cancel the lesson on the basis of their personal perception of the weather (such as perceived cold, snowfall volume, visibility, etc.), the School will in principle handle the matter in accordance with the E.3 Cancellation and Refund Standards, and no additional refund will be provided. This clause applies to a cancellation application made before the lesson begins; if, on the lesson day, after the instructor has already reported for duty or arrived at the meeting point, the student decides not to attend on the basis of their personal perception of the weather, the matter is handled per E.4 Same-day Abandonment of Lesson.
If a student is temporarily unable to attend due to an accidental injury or another legitimate reason, they must proactively notify the School before the lesson begins via the official social media account or email, and submit relevant supporting documents (such as a medical diagnosis certificate, emergency-room receipt, police report, or insurance record, with a document date on the lesson day or the day before). After the School's review and approval, the student may choose one of the following three options:
For a student who does not proactively notify before the lesson begins, does not submit supporting documents, or whose documents are not approved by the School's review, the deferral, transfer, or refund handling under this clause does not apply; the School will, based on the student's actual notification time and the lesson status, apply either the E.3 Cancellation and Refund Standards or the E.4 No-show / Same-day Abandonment of Lesson Policy.
The common refund rules of this clause (a–e, h) apply to all refund scenarios (including E.3, E.5, E.7, E.8, E.9). E.4 no-show / same-day abandonment of lesson is not subject to the refund, retention, and transfer rules.
The common retention rule (f) applies only to the two scenarios E.7 and E.9; the common transfer rule (g) applies to E.5 ④ peak-season transfer, E.7, and E.9 (including the transfer of a lesson retained under E.10 f).
a. Refund method
All refunds are returned via the same payment channel as the original payment.
b. Refund timeline
Refunds are divided into two stages; please note the difference:
If the School has already submitted the refund but you have still not received it, you are welcome to contact us, and we will assist you in checking the progress with the payment platform. (For the day-count calculation of the refund proportion, see paragraph c of this clause.)
c. Day-count calculation basis
This item is used to determine which E.3 tier the refund proportion falls into, and is unrelated to how long the refund takes to be credited (see paragraph b of this clause).
The number of days is the full number of days between "the day on which you submit the cancellation, change, or refund application" and "the lesson date," counted backwards from 00:00 Japan Standard Time (JST) on the lesson day as the endpoint (for example, an application made on the 15th day before the lesson is counted as 15 days).
If your application date falls exactly on the boundary between two tiers (for example, the 14th day or the 29th day), the School will proactively calculate using the tier that is more favourable to you with the higher refund proportion; you need not make any separate claim.
d. Payment-platform fees
Because the School collects payment through third-party payment platforms (such as Square, NewebPay, ECPay, etc.), upon refund, the payment-platform fees, cross-border card fees, exchange-rate differences, and administrative processing costs that were incurred by the original transaction and cannot be recovered will be deducted from the refund amount; the deducted amount is capped at 10% of the lesson fee, with the actual amount calculated according to the original payment platform and transaction status (generally around 3–4% of the transaction amount; 10% is merely the cap). However, in the E.3 "14 to 28 days before the lesson date" 50% partial-refund scenario, the aforementioned fees are absorbed by the School and are not separately deducted from the student's refund amount.
e. Non-lesson fees
Except as otherwise provided in these Terms & Conditions, non-lesson fees such as equipment rental, lift tickets, or other proxy purchases are non-refundable, regardless of the reason for cancellation.
f. Lesson retention period and transfer
The "deferred use" / "lesson retention" scenarios under these Terms & Conditions apply only to the following two situations:
In both cases, the principle is retention for use until the end of the next season; if not used by the deadline, it is deemed abandoned and no refund is provided.
Transfer rules for retained lessons:
g. Common transfer rules
All "transfer" scenarios under these Terms & Conditions (including E.5 ④ peak-season transfer, E.9 injury transfer, and E.10 f retained-lesson transfer) are handled according to the following rules:
h. Common voucher rules
The next-season vouchers listed in these Terms & Conditions (including but not limited to E.3, E.5 ③ (c)(ii), and E.7 (3)) are all subject to the following rules:
(i) Valid for use only by the original booking student in person; may not be transferred to any third party.
(ii) Valid until the closing date of business of the next season; expires thereafter with no further notice.
(iii) May not be combined with any other offer, discount, or promotion.
(iv) May only be applied against lesson fees; may not be exchanged for cash, may not receive change, and may not be used for non-lesson items (such as equipment, lift tickets, proxy purchases, etc.).
(v) Must be presented proactively with the voucher number at the time of booking; retroactive application is not permitted.
We are committed to protecting your personal data in accordance with the law. Unless required by law or with your consent, we will not provide your personal data to third parties. SnowPlus may use the data you provide for the purposes of internal teaching scheduling, customer service contact, order management, dispute handling, and marketing communications; marketing communications will be conducted in accordance with applicable laws and the student's consent. The School will retain personal data within the scope of the collection purpose, legal requirements, or operational necessity, and will take reasonable information-security measures to protect the data from unauthorised access or leakage.
These Terms & Conditions and the services provided by the School are governed by the laws of Japan. In the event of a dispute between the parties, the parties agree that the Sapporo District Court, Iwanai Branch (札幌地方裁判所岩内支部) (including the summary courts within its jurisdictional area) shall be the court of agreed jurisdiction for the first instance.
*The service provider under these Terms & Conditions is Snow Plus 合同会社 (trading as SnowPlus Winter Sports).*