SnowPlus Winter Sports

訂課條款與細則

2026/27 雪季版｜v4.5（更新日 2026-07-26）

A. 一般條款

  1. 請於訂課及參與課程前詳閱以下所列之條款與細則，當您預訂課程或支付任何 SnowPlus 滑雪學校相關產品或服務的同時，即代表您已完成閱讀並接受以下所有條款與細則。
  1. 除經本校書面確認外，SnowPlus 僱員、教練或合作人員不得單方面變更本條款，亦不得承諾退款、補課、改期、轉讓或其他例外處理。
  1. 除本條款另有規定之轉讓情況外，SnowPlus 滑雪學校的服務是不可轉讓的。
  1. 課程時間內，教練可依現場狀況協助纜車票購買、裝備租借調整等準備事項。若您希望保留較完整的實際滑行教學時間，建議於課前預留足夠時間完成裝備租借、著裝及相關準備。

B. 安全條款

  1. 當學員、家長或監護人預定 SnowPlus 滑雪學校課程時，應該已了解雪上運動是危險的，且可能導致受傷，過程中請務必遵守本校教練的相關安全指導及雪場相關安全規定。
  1. 學員在授課前需擁有有效旅遊平安險或其他保險，並確認該保險涵蓋滑雪活動。除本校或教練因故意或重大過失依法應負責任之情形外，學員應自行承擔滑雪活動本身、個人健康狀況、雪場環境或第三方因素所產生之風險與損害。
  1. 雖本校教練會致力提供安全指導，惟滑雪活動仍具有固有風險。學員參與課程即表示已充分知悉並承擔可能發生之意外風險，包括但不限於扭傷、骨折、頭部受創、碰撞、跌倒，或其他人為及非人為因素導致之傷害；本校將依實際情況提供必要協助。
  1. 本校以學員安全為第一考量，強烈建議學員需具備安全帽、護具、手套等保護裝備，本校費用不包含相關安全裝備，請學員在授課前備妥個人安全裝備。
  1. 授課地點皆為公共場所，學員隨身之貴重物品、裝備及個人物品請自行妥善保管。除本校或教練因故意或重大過失依法應負責任之情形外，本校不負責課程期間個人物品之遺失、損壞、更換費用或因此產生之時間損失。

C. 課程條款

  1. 課程時間：
  • 全日私人課：上午 9:00 ～ 15:00 或可選擇 9:30 ～ 15:30 / 10:00 ～ 16:00
  • 半天私人課：上午 9:00 ～ 12:00 或 下午 13:00 ～ 16:00
  • 夜間私人課：下午 17:00 ～ 19:00
  • 除重大原因外，不得隨意因個人因素改變學校的課程時間安排。
  1. 全日課程六小時中將包含一個小時的午餐休息時間，上課費用不包含午餐費用，如為兒童課程，家長或其監護人需於課前事先提供兒童所需之午餐費用，若需教練陪同孩子用餐，請預先提供教練與兒童的餐費，方便安排照顧。
  1. 學員請於約定上課時間至指定地點集合，並盡可能於上課開始前完成著裝及必要準備。若因初次滑雪、雪場規則或現場狀況需由教練協助購買纜車票，教練可於課程時間內依實際情況協助；因此使用之時間仍計入原課程時間。若因遲到、裝備未準備完成或其他個人因素造成課程時間縮短，恕不補足時數或延後下課。
  1. 課程價格不包括纜車票、雪具裝備租賃費用及安全裝備費用。學員可於訂課時提出需求，本校將視訂單性質與作業量能提供相關資訊或協助安排；如涉及代購或代付，需事前確認服務範圍並可能另收服務費（依個案報價），本校不保證所有訂單皆可受理。
  1. 當課程中有多位參與者，建議學員具備相近的滑雪程度，以維持安全與教學品質。若同一課程學員程度差異較大，本校或教練將以安全為優先，並可能建議分組、分開安排教練，或以程度較初階者為主要教學基準；因此造成滑行範圍、課程進度或教學內容調整者，恕不另行退款或補課。
  1. 單板（snowboard）與雙板（ski）無法於同一課程內進行教學，若欲學習雙項目，請分開預約。預訂付款後若欲變更項目，請依 E.5 課程內容變更條款辦理。
  1. 學員若需指定教練，請於訂課時提出，學校將視教練空檔與課程安排確認，並額外酌收教練指定費。若指定教練因健康、緊急情況或其他不可預期因素無法授課，依 E.6 指定教練異動辦理。
  1. 除原訂授課學生外，如有同行者希望陪同滑行，須事先告知並經教練現場確認不影響課程安全與教學安排。陪滑者不視為正式授課學員，本校不對其滑行安全、保險、裝備、纜車票或任何意外事故負責。若陪滑者實際接受教學指導、加入練習或影響原課程安排，本校或教練有權要求其停止參與，或依 E.5 ③ 人數變動辦理。

D. 兒童課程

  1. 年齡與人數限制：兒童教學最小年齡為四歲，因學齡前兒童其生理、認知與心理發展皆尚未成熟且差異甚大，四歲以上未滿七歲僅提供一對一教學，且以體驗雪地樂趣為首重。七歲以上未滿十二歲之兒童每班上限為三位，為避免兒童出現脫序行為影響教學品質，教練有權要求家長出面協助，嚴重時滑雪學校有權暫停或終止課程。預訂時／上課前可能要求出示年齡證明。

混齡及成人兒童同組之教學基準：成人課程與兒童課程為不同課程分類，費用級距與人數上限不當然相同。若同一訂單中包含兒童與成人，學校將依學員年齡、滑雪程度與安全考量確認是否適合共同上課。若同組學員年齡或程度差距較大，教練將以較年幼或程度較初階者為教學基準，其餘學員之滑行範圍、節奏與技術內容可能因此調整；學員因前述教學基準調整而對體驗有疑慮者，不得依本條款 E.3、E.9 或其他條款主張退款或補課。本校得於收單時建議分開預約以提升各別學員體驗，但最終預約方式由學員自行決定。

  1. 參與課程之兒童需具備自行上廁所的能力。滑雪學校有權拒絕任何無法獨自上廁所或需要成人陪同的兒童。全天授課期間，家長或監護人應了解兒童可能接觸並暴露在會造成過敏的環境中，如果出現任何問題不會對學校追究任何責任。所有兒童的訂課表單必須填寫家長或監護人的身分資訊及準確的聯繫細節，以確保在緊急情況下能即時聯繫。
  1. 兒童課程以滑雪教學與雪地體驗為目的。若兒童於課程中暫時不願意滑雪，教練可在安全且不影響課程安排的範圍內，調整為休息、雪地適應或陪同活動。若兒童持續拒絕參與、情緒失控，或教練判斷已無法安全繼續課程，教練會聯繫家長至現場協助，必要時可提前結束課程。因上述情況產生之剩餘課程時間與費用，恕不退款、不補課、不延後使用、不保留至未來雪季，亦不可轉讓。
  1. 家長或監護人有責任確保您的兒童在上課開始前已擁有／已購買有效的纜車票。
  1. 因私人原因未依照兒童課程規則訂課之學員，課程中產生任何安全問題或因此造成上課困擾，學員須自行承擔相關後果與責任，本校將不予負責。

E. 預訂及取消規則

E.1 預約管道

學員可透過 SnowPlus 官方訂課系統進行線上課程預約，48 小時內會收到確認通知及訂課明細。

E.2 付款期限

收到線上請款書後請於三天內支付全額費用以確保訂課名額。

E.3 取消與退款標準

天數計算基準依 E.10 退款共通規則。

取消時間退款比例
上課日前 29 天以上退還課程費用，並扣除金流平台手續費（以課程費用 10% 為上限，詳見 E.10 d）
上課日前 14 至 28 天退還課程費用之 50%（本校吸收金流平台手續費，不另扣除）
上課日前 0 至 13 天（含上課當天）課程費用恕不退還，提供下一雪季 85 折優惠券一張（使用規則依 E.10 h 辦理）

a. 多堂次課程如申請部分取消（取消其中數堂），退款金額以「每堂個別計算後加總」方式辦理：

每堂取消之退款金額 ＝ 單堂課程費 × 該堂個別適用之退款比例

（單堂課程費 = 課程總費用 ÷ 總堂數；每堂依「該堂上課日距退款申請日之天數」分別套用上表階梯計算，最後加總為總退款金額）

b. 其他退款共通規則（退款方式、時程、課程外費用處理）依 E.10 辦理。

E.4 No-show / 當日放棄課程政策

(1) No-show / 當日放棄課程定義

下列情況視為 no-show 或當日放棄課程：

  1. 學員未於課程時間到達集合地點，且未提前透過官方社群帳號或 email 告知。
  2. 學員雖有事先告知，但於課程當日、教練已出勤或已到達集合地點後，因學員自身因素決定不上課。

上述情況課程費用恕不退還、不補課、不延後使用、不保留至未來雪季、亦不可轉讓。

(2) 學員自身因素耽誤課程時間

如學員因自身因素耽誤課程時間（如遲到、未有纜車票、裝備不合適等），已耽誤之時間仍計入原課程時間，本校不補足時數、不延後下課、不補課、不退款。本情形不直接視為 no-show / 當日放棄課程；課程仍由教練於剩餘時間內進行。

(3) 例外導引

若學員因受傷或其他正當理由臨時無法上課，須於課程開始前主動通知並提交證明文件，依 E.9 學員受傷或正當理由辦理；課程開始後始通知或未事前通知者，一律依本條 (1) 處理。

E.5 課程內容變更

訂課付款後如需更改課程內容，依下列分類辦理。旺季日期以官網公告為準。

① 免費更改（任何時間均可申請，含旺季，無需額外費用，每項目各限 1 次）：

  • 更換指定教練：同級教練之間免費；若升級至更高等級教練，須補繳新指定費與原指定費之差額；學員自行降級至較低等級教練者，原指定費不退還
  • 課程類型更改（雙板 ski ↔ 單板 snowboard）

上述免費更改仍須以教練資格、教練空檔及實際課程安排可行為前提；若無法配合，本校將與學員溝通替代方案。

② 條件性變更（視教練空檔，學校盡力配合但無法保證，限 1 次）：

  • 上課日期更改（旺季期間不適用）

若條件性變更無法配合，或提出其他本條未列出之變更申請，或超出本條規定之變更次數上限，本校保有拒絕之權利，並視其為取消課程，依 E.3 退費原則辦理後重新訂課。

③ 人數變動

本校採「人數階梯定價」收費，意即不同人數級距對應不同組別費用，並非按人頭計費（例如 1-2 人 / 3-4 人 / 5-6 人各為獨立價格級距，實際金額以官網課程 DM 為準）。

訂課付款後如人數變動，依下列規則辦理：

(a) 人數增加

  • 跨價格階梯（如 2 人增至 3 人）：補繳新舊階梯差額
  • 同階梯內：無需補費

(b) 人數減少（跨價格階梯）

退還新舊階梯差額，依 E.3 取消比例計算（以變更申請日距上課日之天數），並依 E.10 d 扣除金流平台費用。

(c) 人數減少（同階梯內，含受傷或正當理由）

課程費按組別計價，組別未變動，本校不另行退費。減少之學員可擇下列方式辦理（擇一）：

(i) 替換同行者（適用單日或多堂次課程）：

原訂學員無法參與課程時，可由其他學員替代其位置，使用情境包含：

  • 課程開始前：可替換同行者，由替代學員上完整課程。
  • 多堂次課程中：若原訂學員無法繼續參與後續堂次，可由替代學員完成剩餘堂次。

相關規則：

  • 本項僅適用組別中仍有原訂學員繼續上課之情形；單人訂單之換人視為課程轉讓，依 E.10 g 辦理（即僅於 E.5 ④ 旺季、E.7 雪場關閉、E.9 受傷或正當理由時開放）
  • 替代學員須為同項目（雙板 / 單板）且程度相近
  • 每筆訂單限替換 1 次
  • 替代學員資訊（姓名、聯絡方式、程度）原則上須於該（替代）堂次開始前至少 48 小時提交予學校
  • 若為突發受傷或其他正當理由，本校得視實際情況酌情受理較短時間之申請
  • 教練於現場再次確認程度相符，若不符可拒絕替代，原組別以剩餘人數繼續上課

(ii) 補償折扣券：

若無人可替代，且原學員為受傷或正當理由（須依 E.9 提供證明文件），可取得下一雪季 85 折優惠券一張（使用規則依 E.10 h 辦理）。

(d) 全組取消

依 E.3 辦理。

④ 旺季轉讓

旺季期間若無法上課，可將課程轉讓予他人，依 E.10 g 轉讓共通規則辦理。

E.6 指定教練異動

若指定教練因健康或緊急情況無法授課，SnowPlus 將安排其他語言能力、教學經驗及等級相同之教練，並不因此提供退款。

E.7 雪場官方關閉

若因氣候惡劣或安全因素，滑雪場官方正式公告當日關閉雪場，致課程無法進行時，本校將優先以下列 (1) 同區域內更換雪場方式維持課程。學員亦可選擇 (2) 擇期延後；其中 (3) 取消課程並退費，僅於當日二世谷區域內無任何 SnowPlus 可教學之雪場開放時適用。

(1) 同區域內更換雪場（預設方案）

若二世谷區域內仍有 SnowPlus 可教學之雪場開放，本校將免費更換至該雪場（含接送）；若學員選擇前往二世谷區域外的雪場，另支付差額接送費用。

(2) 擇期延後

依 E.10 f 課程保留期限與轉讓規則辦理，免收變更手續費。若原訂為淡季價、延後至旺季使用，須補繳當時公告之旺季與淡季差額；反之，旺季延後至淡季使用，差額不退還。

(3) 取消課程並退費

僅於當日二世谷區域內無任何 SnowPlus 可教學之雪場開放時適用。退還課程費用，並扣除金流平台手續費（以課程費用 10% 為上限，詳見 E.10 d）；另提供下一雪季訂課 9 折優惠券一張（使用規則依 E.10 h 辦理）。

接送費：已預付之接送費，若因雪場關閉而未實際發生接送，全額退還，不收任何費用。

纜車票：學員自行向雪場或第三方購買之纜車票，其退費由學員自行向票券售出方申請辦理，本校不介入亦不協助處理。

E.8 非雪場官方關閉之天氣因素

若雪場纜車正常運行，學員以個人天氣感受（如體感低溫、降雪量、能見度等）為由申請取消課程，本校原則依 E.3 取消與退款標準辦理，恕不另行退款。本條適用課程開始前提出之取消申請；課程當日教練已出勤或已到達集合地點後，學員始以個人天氣感受為由不上課者，依 E.4 當日放棄課程辦理。

E.9 學員受傷或正當理由

若學員因意外受傷或其他正當理由臨時無法上課，須於課程開始前透過官方社群帳號或 email 主動通知本校，並提交相關證明文件（如醫療院所診斷書、急診收據、警察報告或保險紀錄等，文件日期須為上課日或前一日），經本校審核通過後，可自下列三項方案中擇一辦理：

  1. 延後上課：依 E.10 f 課程保留期限與轉讓規則辦理，到期未使用視同放棄。
  2. 轉讓課程：依 E.10 g 轉讓共通規則辦理。
  3. 申請退款：依 E.3 取消與退款標準辦理，退款比例以「退款申請日」距上課日之天數計算，本校不因受傷或正當理由提供高於 E.3 階梯之退款比例，並依 E.10 d 扣除金流平台費用。

未於課程開始前主動通知、未提交證明文件或文件未經本校審核通過者，不適用本條之延後、轉讓或退款處理；本校將依學員實際通知時間與課程狀態，分別適用 E.3 取消與退款標準或 E.4 No-show / 當日放棄課程政策。

E.10 退款與課程處理共通規則

本條款退款共通規則（a-e、h）適用於所有退款情境（含 E.3、E.5、E.7、E.8、E.9）。E.4 no-show / 當日放棄課程不適用退款、保留及轉讓規則。

保留共通規則（f）僅適用 E.7、E.9 兩種情境；轉讓共通規則（g）適用 E.5 ④ 旺季轉讓、E.7、E.9（含 E.10 f 保留課程之轉讓）。

a. 退款方式

均通過與原始付款相同之金流方式退回。

b. 退款時程

退款分為兩個階段，請您留意差別：

  • 學校端：自本校審核確認退款後，於 7-14 個工作天內完成退款處理並送出退款（工作天不含日本例假日及年末年始休業期間）。
  • 入帳端：款項實際入帳時間，取決於您的發卡銀行、信用卡公司或付款平台之作業流程，此部分非本校所能控制，到帳日可能較本校送出退款的時間稍晚。

若本校已送出退款而您仍未收到，歡迎與我們聯繫，我們會協助您向付款平台確認進度。（退款比例之天數計算另見本條 c）

c. 天數計算基準

本項用於判斷退款比例落在 E.3 哪一個級距，與退款多久入帳（見本條 b）無關。

天數為「您提出取消、變更或退款申請當日」至「課程上課日」之間相隔的完整日數；以日本時間（JST）上課當日 00:00 為終點往回推算（例如上課前第 15 天提出，即以 15 天計）。

若您的申請日剛好落在兩個級距的分界（例如第 14 天、第 29 天），本校會主動以對您較有利、退款比例較高的級距計算，您無需另行爭取。

d. 金流平台費用

因本校透過第三方金流平台（如 Square、藍新 NewebPay、綠界 ECPay 等）收款，退款時，原交易所產生且無法取回之金流平台費用、跨境刷卡費、匯差及行政處理成本，將自退款金額中扣除；扣除金額以課程費用之 10% 為上限，實際金額依原金流平台及交易狀況計算（一般約為交易金額之 3-4%，10% 僅為上限）。惟 E.3「上課日前 14 至 28 天」之 50% 部分退款情境，前述費用由本校吸收，不另自學員退款金額中扣除。

e. 課程外費用

除本條款另有規定外，裝備租賃、纜車票或其他代購等課程外費用恕不退款，無論取消事由為何。

f. 課程保留期限與轉讓

本條款「延後使用」「保留課程」情境僅適用下列兩種情況：

  • E.7 雪場官方關閉延後
  • E.9 學員受傷或正當理由延後（須於課程開始前主動通知並經證明審核通過者）

均以保留至下一個雪季結束前使用為原則，到期未使用視同放棄，亦不提供退款。

保留課程之轉讓規則：

  1. E.7 雪場關閉延後之保留課程：得依 E.10 g 轉讓共通規則轉讓予他人，限轉讓 1 次。
  2. E.9 學員受傷或正當理由延後之保留課程（須於課程開始前主動通知並經證明審核通過者）：得依 E.10 g 轉讓共通規則轉讓予他人，限轉讓 1 次。

g. 轉讓共通規則

本條款所有「轉讓」情境（含 E.5 ④ 旺季轉讓、E.9 受傷轉讓、E.10 f 保留課程轉讓）依下列規則辦理：

  • 轉讓申請須於上課日前至少 48 小時提出
  • 須提交受讓人完整姓名及聯絡方式
  • 經本校確認後方可生效
  • 同一筆訂單僅得轉讓 1 次，不得二次轉讓

h. 優惠券共通規則

本條款所列之下一雪季優惠券（包含但不限於 E.3、E.5 ③ (c)(ii)、E.7 (3)），均適用下列規則：

(i) 限原訂課學員本人使用，不得轉讓予第三人。

(ii) 效期至下一個雪季營業結束日為止，逾期失效且不另行通知。

(iii) 不得與任何其他優惠、折扣或促銷活動合併使用。

(iv) 僅限折抵課程費用，不得折換現金、不得找零、不得用於非課程項目（如裝備、纜車票、代購等）。

(v) 使用時須於訂課時主動出示券號，事後不補折抵。

E.11 Guiding Camp 專屬條款

本條僅適用於 SnowPlus Guiding Camp（含其各場次）。就 Guiding Camp 而言，本條與本條款其他規定不一致時，以本條為準；本條未規定之事項，仍依本條款其他規定辦理。本條不適用於其他課程或活動，包括 Freestyle Camp、一般私人課及其他團體課程。本條之解釋與適用，不排除日本法強制規定所賦予消費者之權利。

a. 產品性質與日期計算

  1. Guiding Camp 為連續三日之單一產品，不分日出售，亦不受理僅預訂其中部分日數。
  2. 學員主動取消、變更或申請退款時，E.3 及 E.10 c 所稱「上課日」，就 Guiding Camp 而言指該場 Camp 第一天（日本時間 JST）；不適用 E.3 a 關於多堂或多日課程逐堂個別計算退款比例之規定。
  3. E.10 c 關於申請日落於級距分界時採對學員較有利級距之規定，仍適用於 Guiding Camp。
  4. Guiding Camp 以每人計價，不適用 E.5 ③ 人數階梯定價；參加人數變動不生補繳費用或退還階梯差額之問題，僅依本條 c 辦理。

b. 成團確認、付款與參加資格

  1. 每場 Guiding Camp 以 4 人成團，人數上限 6 人。本校最晚於該場 Camp 第一天前 30 天，確認是否已有 4 位通過滑行程度及其他參加資格審核，並已確認參加意向之申請者。
  2. 送出預約需求僅為提出申請，不代表已成團、已保留名額，亦不代表預約已成立或已發生付款義務；惟送出預約需求時，即依 A.1 視為已閱讀並接受本條款。本校於確認成團前不收取 Camp 課程費。
  3. 本校確認成團並完成必要資格核對後，依正式流程寄送風險告知與同意簽署及付款資訊。付款期限以本校寄發之付款通知所載期限為準；付款通知未載明期限時，依 E.2 辦理。預約於學員在前述期限內完成付款後始為成立；逾期未完成付款者，本校得取消該申請並釋出名額。
  4. 屆成團確認日未達成團人數時，申請者得申請轉至另一場尚有名額且其符合資格之 Guiding Camp、列入候補，或結束本次申請。轉場及候補均須經本校確認，且不保證名額。
  5. 參加者須於該場 Camp 第一天年滿 13 歲。未滿 18 歲者，須由法定監護人代為訂購或同意其訂購，並由法定監護人完成風險告知與同意簽署；本校得要求提供年齡證明。
  6. 本校不受理指定帶隊人員。各場帶隊人員由本校依實際排班安排，帶隊人員之異動不構成退款、改期或終止契約之事由（同 E.6 之意旨）。
  7. Guiding Camp 不適用 C.8 陪同滑行。未經本校完成資格審核並完成風險告知與同意簽署者，不得隨團參與 Guiding Camp 之任何行程。

c. 學員主動取消、參加者替換與場次變更

  1. 學員付款後主動取消，依 E.3 之退款級距辦理，並依本條 a.2 以該場 Camp 第一天計算天數。三日視為一個完整產品，不按個別 Camp 日拆分適用不同退款級距。
  2. 已確認成團後，個別參加者取消時，只要本校判斷其餘行程仍可安全執行，該場 Camp 照常進行。取消者依前款辦理；其餘參加者不因人數減少而補繳費用或取得退款。
  3. 場次變更（改至其他場次）依 E.5 ② 辦理，限 1 次，並以他場尚有名額、申請者符合資格及該場成團狀況為前提，本校無法保證可安排；無法安排時，依 E.5 ② 末段視為取消課程，依 E.3 辦理。
  4. 參加者之替換或課程轉讓（E.5 ③ (c)(i)、E.10 g），就 Guiding Camp 而言，須經本校就滑行程度、年齡及其他參加資格審核通過，且由替代或受讓之參加者（未滿 18 歲者由其法定監護人）完成風險告知與同意簽署後，始生效力。申請須於本校指定期限前提出；本校得因審核、裝備準備或安全準備所需時間不足而拒絕。
  5. 該場 Camp 第一天活動開始後，個別參加者未出席、自行退出，或因受傷、身體狀況或其他個人因素無法繼續參加者，該部分費用恕不退還、不按未參加之日數退還三分之一、不補課、不延後、不保留、不轉讓，亦不適用本條 d 之按日退款（同 E.4 之意旨）。本校得視個案情況酌情協助，惟不因此形成學員之退款、補課或優惠券權利。
  6. E.9 所稱「課程開始前」，就 Guiding Camp 而言，指該場 Camp 第一天活動開始前。於該時點前提出之受傷或其他正當理由，仍依 E.9 辦理，並依本條 a.2 以該場 Camp 第一天計算退款比例。

d. 雪況、路線調整與本校未提供服務之處理

  1. Guiding Camp 不承諾固定之 Backcountry 或 Side-country 路線、雪場、指定路線、雪質或雪量。因天候、雪況、雪崩風險、安全或團隊狀態而調整雪場、路線、進入方式或活動內容，或於當日活動開始後基於前述考量縮短行程、提早折返或更換路線，均屬本產品之正常安排及安全判斷，不構成本校取消完整一日，亦不適用本項之按日退款。
  2. 就 Guiding Camp 而言，本項取代 E.7。雪場官方關閉本身不當然構成本校無法提供帶領服務（例如仍可安全進行徒步進入之路線）；E.7 (1)、(2)、(3) 及其所定優惠券不適用於 Guiding Camp。
  3. 本項所稱「完整一日未提供」，指該 Camp 日全日未由本校提供任何帶領服務，且本校於該日活動開始前通知取消該日。該日活動已開始者（含已完成集合並出發，或已進行部分行程），不構成完整一日未提供。
  4. 本校判斷某一 Camp 日無法安全提供任何帶領服務時，優先與參加者協調改期。改期依協調結果辦理，不自動產生 E.10 f 之課程保留權利。
  5. 無法改期時，按完整一日未提供之日數退還實收 Camp 課程費：未提供一日退還實收金額之三分之一，未提供二日退還三分之二，三日全部未提供退還全額。退款以日圓計算，未滿一日圓之尾數四捨五入。
  6. 本項退款依 E.10 a（退款方式）及 E.10 b（退款時程）辦理，並不扣除 E.10 d 所列之任何費用，包括金流平台費用、跨境刷卡費、匯差及行政處理成本；亦不另提供 E.7 (3) 或其他優惠券。
  7. 該場 Camp 若仍可安全執行，依本條 c.2 及本條款其他規定照常進行。若該場 Camp 於第一天活動開始前整場確定無法進行，包括成團後參加人數低於成團人數、帶隊人員不可用，或其他營運或安全因素，本校優先與參加者協調改期，或轉至其符合資格且尚有名額之其他場次；無法安排時，退還實收 Camp 課程費全額，並依前款規定不扣除任何費用，亦不另提供優惠券。
  8. 若參加者實際滑行能力與審核所依資料明顯不符、未依規定自備或於出發前租妥強制裝備（雪崩信標、探針、雪鏟）及行程所需裝備，或未遵守帶隊人員之安全指示，本校得調整其參與內容，或要求其停止參與當日或後續行程。此情形之費用恕不退還，亦不適用本項之按日退款。
  9. 本項退款僅包含本校實收之 Camp 課程費。參加者自行向第三方購買或租賃之纜車票、住宿、餐食、往返指定集合地點之交通、個人裝備及上坡或雪崩安全裝備之租賃或購買、租賃店改單、換裝、取消或價差費用、保險，以及其他向第三方取得之費用，均不在本項退款範圍，並依各供應商之規則辦理（另見 E.10 e）。本校協助代訂或代付第三方項目者，仍依該供應商規則辦理，並依 C.4 及 E.10 e 處理。
  10. 本條各項規定（包括 c.5 及本項），均不影響學員依法就本校或帶隊人員之故意或重大過失，或其他可歸責於本校之事由所生之權利。

F. 隱私

我們承諾依法保護您的個人資料。除非法律要求或經您同意，我們不會將您的個人資料提供給第三方。SnowPlus 可能會使用您提供的資料作為內部教學排程、客服聯絡、訂單管理、爭議處理及行銷聯絡用途；行銷聯絡將依適用法令及學員同意辦理。本校將於達成蒐集目的、法令要求或營運必要範圍內保存個人資料，並採取合理資訊安全措施保護資料不被未授權存取或外洩。

G. 適用法律與爭議解決

本條款與本校所提供之服務皆適用日本法律。若雙方發生爭議，雙方同意以札幌地方裁判所岩内支部（含其管轄區域內之簡易裁判所）為第一審合意管轄法院。

A. General Terms

  1. Please read the following Terms & Conditions carefully before booking a lesson and before participating in any lesson. By booking a lesson or paying for any product or service related to SnowPlus Winter Sports, you confirm that you have read, understood, and accepted all of the Terms & Conditions set out below.
  1. Unless confirmed in writing by the School, no SnowPlus employee, instructor, or partner is authorised to unilaterally amend these Terms & Conditions, or to promise any refund, make-up lesson, rescheduling, transfer, or other exceptional arrangement.
  1. Except in the transfer situations expressly provided for in these Terms & Conditions, the services of SnowPlus Winter Sports are non-transferable.
  1. During lesson hours, the instructor may, according to on-site circumstances, assist with matters such as lift ticket purchase and equipment rental adjustments. If you wish to preserve the fullest possible actual on-snow teaching time, we recommend that you allow sufficient time before the lesson to complete equipment rental, dressing, and related preparations.

B. Safety Terms

  1. When a student, parent, or guardian books a lesson with SnowPlus Winter Sports, they should already understand that snowsports are dangerous and may result in injury. During the lesson, please follow the relevant safety instructions given by the School's instructors and the applicable safety rules of the ski resort.
  1. Before the lesson, the student must hold valid travel accident insurance or other insurance, and must confirm that such insurance covers skiing/snowboarding activities. Except where the School or the instructor is legally liable due to wilful misconduct or gross negligence, the student shall bear the risks and losses arising from the skiing/snowboarding activity itself, from their own state of health, from the ski resort environment, or from third-party factors.
  1. Although the School's instructors will endeavour to provide safe instruction, skiing/snowboarding activities nonetheless carry inherent risks. By participating in a lesson, the student acknowledges that they are fully aware of and assume the potential accidental risks that may occur, including but not limited to sprains, fractures, head trauma, collisions, falls, or other injuries caused by human or non-human factors. The School will provide necessary assistance according to the actual circumstances.
  1. The School treats student safety as its first priority and strongly recommends that students be equipped with protective gear such as a helmet, protective pads, and gloves. The School's fees do not include such safety equipment; please have your personal safety equipment ready before the lesson.
  1. All teaching locations are public areas. Students are responsible for safeguarding their own valuables, equipment, and personal belongings. Except where the School or the instructor is legally liable due to wilful misconduct or gross negligence, the School is not responsible for the loss, damage, replacement cost of personal belongings during the lesson, or for any time loss arising therefrom.

C. Lesson Terms

  1. Lesson hours:
  • Full-day private lesson: 9:00 a.m. – 15:00, or optionally 9:30 – 15:30 / 10:00 – 16:00
  • Half-day private lesson: morning 9:00 – 12:00, or afternoon 13:00 – 16:00
  • Night private lesson: 17:00 – 19:00
  • Save for significant reasons, the School's scheduled lesson times may not be changed arbitrarily for personal reasons.
  1. The six hours of a full-day lesson include a one-hour lunch break. The lesson fee does not include the cost of lunch. For children's lessons, the parent or guardian must provide in advance the funds the child needs for lunch; if the instructor is required to accompany the child during the meal, please provide meal funds for both the instructor and the child in advance so that care can be arranged.
  1. Students should assemble at the designated meeting point at the agreed lesson time, and should complete dressing and necessary preparations before the lesson begins where possible. If, due to first-time skiing/snowboarding, ski resort rules, or on-site circumstances, the instructor is required to assist with purchasing lift tickets, the instructor may provide such assistance within lesson hours according to the actual situation; the time used for this purpose is still counted towards the original lesson time. If the lesson time is shortened due to lateness, incomplete equipment preparation, or other personal factors, no make-up hours or delayed finish time will be provided.
  1. The lesson price does not include lift tickets, ski/snowboard equipment rental fees, or safety equipment fees. Students may raise requests at the time of booking, and the School will provide relevant information or assist with arrangements according to the nature of the order and its operational capacity. Where proxy purchase or proxy payment is involved, the scope of service must be confirmed in advance and a service fee may be charged separately (quoted on a case-by-case basis); the School does not guarantee that all orders can be accepted.
  1. When there are multiple participants in a lesson, it is recommended that the students be of similar skiing/snowboarding levels, in order to maintain safety and teaching quality. If the levels of students within the same lesson differ significantly, the School or instructor will prioritise safety and may recommend dividing the group, arranging separate instructors, or setting the more beginner-level student as the primary teaching benchmark. No additional refund or make-up lesson will be provided for any resulting adjustment to the skiing range, lesson progress, or teaching content.
  1. Snowboard and ski cannot be taught within the same lesson. If you wish to learn both disciplines, please book them separately. If you wish to change discipline after booking and payment, please proceed in accordance with the E.5 Lesson Content Change terms.
  1. If a student requires a designated instructor, please raise this at the time of booking. The School will confirm subject to instructor availability and lesson scheduling, and an additional instructor designation fee will apply. If the designated instructor is unable to teach due to health, emergency, or other unforeseeable circumstances, the matter will be handled in accordance with E.6 Change of Designated Instructor.
  1. Apart from the originally enrolled student(s), if a companion wishes to ski/snowboard alongside the lesson, this must be notified in advance and confirmed on-site by the instructor as not affecting lesson safety and teaching arrangements. A companion skier/rider is not regarded as a formally enrolled student, and the School is not responsible for their skiing/snowboarding safety, insurance, equipment, lift tickets, or any accident. If the companion actually receives instruction, joins the practice, or affects the original lesson arrangement, the School or instructor has the right to require them to stop participating, or to handle the matter in accordance with E.5 ③ Change in Number of Participants.

D. Children's Lessons

  1. Age and group-size limits: The minimum age for children's lessons is four years old. Because pre-school children's physical, cognitive, and psychological development is not yet mature and varies greatly, children aged four and above but under seven are offered private (one-to-one) lessons only, with the primary focus on experiencing the fun of the snow. For children aged seven and above but under twelve, the maximum class size is three, and in order to prevent disruptive behaviour by a child from affecting teaching quality, the instructor has the right to request that the parent come to assist; in serious cases, the School has the right to suspend or terminate the lesson. Proof of age may be required at the time of booking and/or before the lesson.

Teaching benchmark for mixed-age and combined adult-child groups: Adult lessons and children's lessons are different lesson categories, and their fee tiers and group-size limits are not necessarily the same. If a single order includes both children and adults, the School will confirm whether joint lessons are suitable based on the students' ages, skiing/snowboarding levels, and safety considerations. If there is a significant difference in age or level among students in the same group, the instructor will set the younger or more beginner-level student as the teaching benchmark, and the skiing range, pace, and technical content for the other students may be adjusted accordingly. A student who has concerns about their experience arising from the aforementioned teaching-benchmark adjustment may not claim a refund or make-up lesson under E.3, E.9, or any other clause of these Terms & Conditions. The School may recommend booking separately at the time of order intake in order to enhance each individual student's experience, but the final booking arrangement is decided by the student.

  1. Children participating in a lesson must be able to use the toilet independently. The School has the right to refuse any child who cannot use the toilet independently or who requires adult accompaniment. During a full-day lesson, the parent or guardian should understand that the child may come into contact with and be exposed to an environment that may cause allergies; if any problem arises, no liability will be pursued against the School. The booking form for all children must be filled in with the identity information of the parent or guardian and accurate contact details, to ensure that they can be reached immediately in an emergency.
  1. Children's lessons are for the purpose of ski/snowboard instruction and snow experience. If a child temporarily does not wish to ski/snowboard during the lesson, the instructor may, within a range that is safe and does not affect the lesson arrangement, switch to rest, snow acclimatisation, or accompanying activities. If the child continues to refuse to participate, becomes emotionally uncontrollable, or the instructor judges that the lesson can no longer safely continue, the instructor will contact the parent to come to the site to assist, and may, if necessary, end the lesson early. For the remaining lesson time and fees arising from the above situations, no refund, make-up lesson, deferral, retention to a future season, or transfer will be provided.
  1. The parent or guardian is responsible for ensuring that your child holds/has purchased a valid lift ticket before the lesson begins.
  1. For a student who, for personal reasons, does not book in accordance with the children's lesson rules, if any safety issue arises during the lesson or the lesson is thereby disrupted, the student shall bear the relevant consequences and responsibility, and the School will not be liable.

E. Booking and Cancellation Rules

E.1 Booking Channel

Students may book lessons online through the official SnowPlus booking system, and will receive a confirmation notice and booking details within 48 hours.

E.2 Payment Deadline

After receiving the online invoice, please pay the full fee within three days to secure the booking.

E.3 Cancellation and Refund Standards

The calculation basis for the number of days is set out in E.10 Common Refund Rules.

Cancellation timingRefund proportion
29 days or more before the lesson dateRefund of the lesson fee, less the payment-platform processing fee (capped at 10% of the lesson fee; see E.10 d)
14 to 28 days before the lesson dateRefund of 50% of the lesson fee (the School absorbs the payment-platform processing fee, which is not deducted separately)
0 to 13 days before the lesson date (including the lesson day)The lesson fee is non-refundable; one 15%-off (85% of price) voucher for the next season is provided (usage rules per E.10 h)

a. If a partial cancellation is requested for a multi-session lesson (cancelling some of the sessions), the refund amount is calculated on a "per-session individual calculation then summed" basis:

Refund amount for each cancelled session = per-session lesson fee × the refund proportion individually applicable to that session

(Per-session lesson fee = total lesson fee ÷ total number of sessions; each session applies the tier in the table above based on "the number of days between that session's lesson date and the refund application date," and the results are then summed to give the total refund amount.)

b. Other common refund rules (refund method, timeline, handling of non-lesson fees) are governed by E.10.

E.4 No-show / Same-day Abandonment of Lesson Policy

(1) Definition of no-show / same-day abandonment of lesson

The following situations are regarded as a no-show or same-day abandonment of the lesson:

  1. The student does not arrive at the meeting point at the lesson time, and did not notify in advance via the official social media account or email.
  2. The student did notify in advance, but on the lesson day, after the instructor has already reported for duty or has already arrived at the meeting point, the student decides not to attend the lesson due to their own factors.

In the above situations, the lesson fee is non-refundable, with no make-up lesson, no deferral, no retention to a future season, and no transfer.

(2) Delay of lesson time caused by the student's own factors

If a student delays the lesson time due to their own factors (such as lateness, not having a lift ticket, unsuitable equipment, etc.), the time already delayed is still counted towards the original lesson time, and the School will not make up the hours, delay the finish time, provide a make-up lesson, or refund. This situation is not directly regarded as a no-show / same-day abandonment of lesson; the lesson is still conducted by the instructor during the remaining time.

(3) Exception guidance

If a student is temporarily unable to attend due to injury or another legitimate reason, they must proactively notify before the lesson begins and submit supporting documents, and the matter will be handled in accordance with E.9 Student Injury or Legitimate Reason. A student who notifies only after the lesson has begun, or who does not notify in advance, will be handled uniformly in accordance with paragraph (1) of this clause.

E.5 Lesson Content Change

If the lesson content needs to be changed after booking and payment, the matter is handled according to the following categories. Peak-season dates are as announced on the official website.

① Free changes (may be requested at any time, including in peak season, at no additional charge, limited to 1 time per item):

  • Change of designated instructor: free between instructors of the same level; if upgrading to a higher-level instructor, the difference between the new designation fee and the original designation fee must be paid; if the student voluntarily downgrades to a lower-level instructor, the original designation fee is non-refundable.
  • Change of lesson type (ski ↔ snowboard)

The above free changes remain conditional on instructor qualification, instructor availability, and the feasibility of actual lesson scheduling; if they cannot be accommodated, the School will discuss alternative arrangements with the student.

② Conditional changes (subject to instructor availability; the School will make its best effort but cannot guarantee; limited to 1 time):

  • Change of lesson date (not applicable during peak season)

If a conditional change cannot be accommodated, or if a change request not listed in this clause is made, or if the change count limit specified in this clause is exceeded, the School reserves the right to refuse it and to treat it as a cancellation of the lesson, to be handled per the E.3 refund principles, after which a new booking must be made.

③ Change in number of participants

The School charges on a "tiered group pricing" basis, meaning that different participant-number tiers correspond to different group fees, and it is not charged per head (for example, 1–2 persons / 3–4 persons / 5–6 persons are each an independent price tier; the actual amount is subject to the lesson DM on the official website).

If the number of participants changes after booking and payment, the matter is handled according to the following rules:

(a) Increase in number of participants

  • Crossing a price tier (e.g. from 2 to 3 persons): pay the difference between the old and new tiers
  • Within the same tier: no additional payment required

(b) Decrease in number of participants (crossing a price tier)

Refund the difference between the old and new tiers, calculated according to the E.3 cancellation proportion (based on the number of days between the change application date and the lesson date), with the payment-platform fee deducted per E.10 d.

(c) Decrease in number of participants (within the same tier, including due to injury or legitimate reason)

The lesson fee is priced by group; as the group tier has not changed, the School will not provide a separate refund. The affected student(s) may choose one of the following options:

(i) Replacement companion (applicable to single-day or multi-session lessons):

When an originally booked student is unable to attend the lesson, another student may take their place. Applicable scenarios include:

  • Before the lesson begins: a replacement companion may take their place and complete the full lesson.
  • During a multi-session lesson: if the originally booked student is unable to continue with subsequent sessions, a replacement companion may complete the remaining sessions.

Relevant rules:

  • This item applies only where there is still an originally booked student continuing the lesson within the group; a change of person on a single-person order is regarded as a lesson transfer and is handled per E.10 g (i.e. available only during E.5 ④ peak season, E.7 ski resort closure, or E.9 injury or legitimate reason).
  • The replacement student must be of the same discipline (ski / snowboard) and of a similar level.
  • Each order is limited to 1 replacement.
  • Replacement student information (name, contact details, level) must in principle be submitted to the School at least 48 hours before that (replacement) session begins.
  • In the case of a sudden injury or other legitimate reason, the School may, at its discretion, accept an application within a shorter timeframe according to the actual circumstances.
  • The instructor re-confirms the level match on-site; if it does not match, the instructor may refuse the replacement, and the original group continues the lesson with the remaining number of participants.

(ii) Compensatory discount voucher:

If no one is available to take their place, and the original student's situation is an injury or legitimate reason (supporting documents must be provided per E.9), one 15%-off (85% of price) voucher for the next season may be obtained (usage rules per E.10 h).

(d) Cancellation of the entire group

Handled per E.3.

④ Peak-season transfer

If the student is unable to attend during peak season, the lesson may be transferred to another person, handled in accordance with the E.10 g common transfer rules.

E.6 Change of Designated Instructor

If the designated instructor is unable to teach due to health or emergency circumstances, SnowPlus will arrange another instructor of the same language ability, teaching experience, and level, and no refund will be provided on this account.

E.7 Official Closure of the Ski Resort

If, due to severe weather or safety factors, the ski resort officially announces the closure of the resort for the day, such that the lesson cannot proceed, the School will give priority to maintaining the lesson by means of (1) changing to another resort within the same area, below. The student may also choose (2) to defer to another date; among these, (3) cancelling the lesson and obtaining a refund applies only when no SnowPlus-teachable ski resort within the Niseko area is open on that day.

(1) Change to another resort within the same area (default option)

If a SnowPlus-teachable ski resort within the Niseko area remains open, the School will change to that resort free of charge (including transfers); if the student chooses to go to a resort outside the Niseko area, they shall pay the additional transfer-fee difference.

(2) Deferral to another date

Handled in accordance with the E.10 f lesson retention period and transfer rules, with no change-processing fee charged. If the original booking was at the off-season price and is deferred to be used in peak season, the difference between the then-announced peak-season and off-season prices must be paid; conversely, if a peak-season lesson is deferred to be used in the off-season, the difference is not refunded.

(3) Cancellation of the lesson and refund

Applies only when no SnowPlus-teachable ski resort within the Niseko area is open on that day. The lesson fee is refunded, less the payment-platform processing fee (capped at 10% of the lesson fee; see E.10 d); in addition, one 10%-off (90% of price) voucher for booking in the next season is provided (usage rules per E.10 h).

Transfer fee: Any prepaid transfer fee, where the transfer did not actually take place due to the resort closure, is refunded in full, with no charge applied.

Lift ticket: For a lift ticket purchased by the student directly from the ski resort or a third party, the refund is to be applied for by the student directly with the ticket seller; the School does not intervene in or assist with this.

E.8 Weather Factors Other Than Official Resort Closure

If the ski resort's lifts are operating normally and a student applies to cancel the lesson on the basis of their personal perception of the weather (such as perceived cold, snowfall volume, visibility, etc.), the School will in principle handle the matter in accordance with the E.3 Cancellation and Refund Standards, and no additional refund will be provided. This clause applies to a cancellation application made before the lesson begins; if, on the lesson day, after the instructor has already reported for duty or arrived at the meeting point, the student decides not to attend on the basis of their personal perception of the weather, the matter is handled per E.4 Same-day Abandonment of Lesson.

E.9 Student Injury or Legitimate Reason

If a student is temporarily unable to attend due to an accidental injury or another legitimate reason, they must proactively notify the School before the lesson begins via the official social media account or email, and submit relevant supporting documents (such as a medical diagnosis certificate, emergency-room receipt, police report, or insurance record, with a document date on the lesson day or the day before). After the School's review and approval, the student may choose one of the following three options:

  1. Defer the lesson: handled in accordance with the E.10 f lesson retention period and transfer rules; if not used by the deadline, it is deemed abandoned.
  2. Transfer the lesson: handled in accordance with the E.10 g common transfer rules.
  3. Apply for a refund: handled in accordance with the E.3 Cancellation and Refund Standards, with the refund proportion calculated by the number of days between the "refund application date" and the lesson date. The School does not provide a refund proportion higher than the E.3 tiers on account of injury or legitimate reason, and the payment-platform fee is deducted per E.10 d.

For a student who does not proactively notify before the lesson begins, does not submit supporting documents, or whose documents are not approved by the School's review, the deferral, transfer, or refund handling under this clause does not apply; the School will, based on the student's actual notification time and the lesson status, apply either the E.3 Cancellation and Refund Standards or the E.4 No-show / Same-day Abandonment of Lesson Policy.

E.10 Common Rules for Refunds and Lesson Handling

The common refund rules of this clause (a–e, h) apply to all refund scenarios (including E.3, E.5, E.7, E.8, E.9). E.4 no-show / same-day abandonment of lesson is not subject to the refund, retention, and transfer rules.

The common retention rule (f) applies only to the two scenarios E.7 and E.9; the common transfer rule (g) applies to E.5 ④ peak-season transfer, E.7, and E.9 (including the transfer of a lesson retained under E.10 f).

a. Refund method

All refunds are returned via the same payment channel as the original payment.

b. Refund timeline

Refunds are divided into two stages; please note the difference:

  • School side: after the School has reviewed and confirmed the refund, it completes the refund processing and submits the refund within 7–14 business days (business days exclude Japanese public holidays and the year-end/New-Year business closure period).
  • Crediting side: the time at which the funds are actually credited depends on the processing workflow of your card-issuing bank, credit card company, or payment platform. This part is beyond the School's control, and the crediting date may be somewhat later than the time at which the School submits the refund.

If the School has already submitted the refund but you have still not received it, you are welcome to contact us, and we will assist you in checking the progress with the payment platform. (For the day-count calculation of the refund proportion, see paragraph c of this clause.)

c. Day-count calculation basis

This item is used to determine which E.3 tier the refund proportion falls into, and is unrelated to how long the refund takes to be credited (see paragraph b of this clause).

The number of days is the full number of days between "the day on which you submit the cancellation, change, or refund application" and "the lesson date," counted backwards from 00:00 Japan Standard Time (JST) on the lesson day as the endpoint (for example, an application made on the 15th day before the lesson is counted as 15 days).

If your application date falls exactly on the boundary between two tiers (for example, the 14th day or the 29th day), the School will proactively calculate using the tier that is more favourable to you with the higher refund proportion; you need not make any separate claim.

d. Payment-platform fees

Because the School collects payment through third-party payment platforms (such as Square, NewebPay, ECPay, etc.), upon refund, the payment-platform fees, cross-border card fees, exchange-rate differences, and administrative processing costs that were incurred by the original transaction and cannot be recovered will be deducted from the refund amount; the deducted amount is capped at 10% of the lesson fee, with the actual amount calculated according to the original payment platform and transaction status (generally around 3–4% of the transaction amount; 10% is merely the cap). However, in the E.3 "14 to 28 days before the lesson date" 50% partial-refund scenario, the aforementioned fees are absorbed by the School and are not separately deducted from the student's refund amount.

e. Non-lesson fees

Except as otherwise provided in these Terms & Conditions, non-lesson fees such as equipment rental, lift tickets, or other proxy purchases are non-refundable, regardless of the reason for cancellation.

f. Lesson retention period and transfer

The "deferred use" / "lesson retention" scenarios under these Terms & Conditions apply only to the following two situations:

  • E.7 deferral due to official ski resort closure
  • E.9 deferral due to student injury or legitimate reason (where the student proactively notified before the lesson began and passed the supporting-document review)

In both cases, the principle is retention for use until the end of the next season; if not used by the deadline, it is deemed abandoned and no refund is provided.

Transfer rules for retained lessons:

  1. A lesson retained due to E.7 ski resort closure deferral: may be transferred to another person in accordance with the E.10 g common transfer rules, limited to 1 transfer.
  2. A lesson retained due to E.9 student injury or legitimate reason deferral (where the student proactively notified before the lesson began and passed the supporting-document review): may be transferred to another person in accordance with the E.10 g common transfer rules, limited to 1 transfer.

g. Common transfer rules

All "transfer" scenarios under these Terms & Conditions (including E.5 ④ peak-season transfer, E.9 injury transfer, and E.10 f retained-lesson transfer) are handled according to the following rules:

  • The transfer application must be made at least 48 hours before the lesson date.
  • The transferee's full name and contact details must be submitted.
  • The transfer takes effect only after confirmation by the School.
  • The same order may be transferred only 1 time; a second transfer is not permitted.

h. Common voucher rules

The next-season vouchers listed in these Terms & Conditions (including but not limited to E.3, E.5 ③ (c)(ii), and E.7 (3)) are all subject to the following rules:

(i) Valid for use only by the original booking student in person; may not be transferred to any third party.

(ii) Valid until the closing date of business of the next season; expires thereafter with no further notice.

(iii) May not be combined with any other offer, discount, or promotion.

(iv) May only be applied against lesson fees; may not be exchanged for cash, may not receive change, and may not be used for non-lesson items (such as equipment, lift tickets, proxy purchases, etc.).

(v) Must be presented proactively with the voucher number at the time of booking; retroactive application is not permitted.

E.11 Guiding Camp-Specific Terms

This clause applies only to the SnowPlus Guiding Camp (including each of its sessions). In relation to Guiding Camp, if this clause is inconsistent with any other provision of these Terms & Conditions, this clause prevails; matters not addressed in this clause remain subject to the other provisions of these Terms & Conditions. This clause does not apply to any other lesson or activity, including Freestyle Camp, regular private lessons, and other group lessons. Nothing in this clause excludes any right conferred on a consumer by the mandatory provisions of Japanese law.

a. Nature of the Product and Calculation of Dates

  1. Guiding Camp is a single product consisting of three consecutive days. It is not sold on a per-day basis, and a booking for only part of the three days is not accepted.
  2. For a student-initiated cancellation, change, or refund request, the “lesson date” referred to in E.3 and E.10 c means, in relation to Guiding Camp, the first day of the relevant Camp (Japan Standard Time, JST). The per-session calculation of refund proportions under E.3 a for multi-session or multi-day lessons does not apply.
  3. The rule in E.10 c, under which an application date falling on the boundary between two tiers is calculated using the tier more favourable to the student, continues to apply to Guiding Camp.
  4. Guiding Camp is priced per person; the tiered group pricing under E.5 ③ does not apply. A change in the number of participants does not give rise to any additional payment or to any refund of a tier difference, and is handled solely under paragraph c below.

b. Group Confirmation, Payment, and Eligibility

  1. Each Guiding Camp requires a minimum of four participants and has a maximum of six. No later than 30 days before the first day of the relevant Camp, the School will determine whether at least four applicants have passed the riding-ability and other participation-eligibility reviews and have confirmed their intention to participate.
  2. Submitting a booking request constitutes an application only. It does not mean that the Camp has been confirmed, that a place has been reserved, that a booking has been formed, or that any payment obligation has arisen; however, on submitting a booking request, the applicant is deemed under A.1 to have read and accepted these Terms & Conditions. The School does not collect the Camp fee before the Camp has been confirmed.
  3. After the School has confirmed the Camp and completed the required eligibility checks, it will send the risk disclosure and consent (waiver) signing request and the payment information in accordance with its formal process. The payment deadline is the deadline stated in the payment notice issued by the School; where no deadline is stated in the payment notice, E.2 applies. The booking is formed only when the student completes payment within that deadline; if payment is not completed by that deadline, the School may cancel the application and release the place.
  4. If the minimum group size is not reached by the confirmation date, an applicant may apply to move to another Guiding Camp that has available capacity and for which the applicant is eligible, to be placed on a waiting list, or to close the application. A transfer or waiting-list placement requires the School’s confirmation and does not guarantee a place.
  5. A participant must be 13 years of age or older on the first day of the relevant Camp. For a participant under 18, the booking must be made by, or made with the consent of, their legal guardian, and the risk disclosure and consent (waiver) must be signed by the legal guardian. The School may require proof of age.
  6. The School does not accept requests to designate a particular guide. The guides for each Camp are assigned by the School according to its actual scheduling; a change of guide does not constitute grounds for a refund, a rescheduling, or termination of the contract (consistent with E.6).
  7. C.8 (accompanying skiing or riding) does not apply to Guiding Camp. A person who has not completed the School’s eligibility review and signed the risk disclosure and consent may not accompany the group on any part of a Guiding Camp itinerary.

c. Student-Initiated Cancellation, Replacement of Participants, and Change of Session

  1. If a student cancels after payment, the refund tiers in E.3 apply, with the number of days calculated from the first day of the relevant Camp in accordance with paragraph a.2 above. The three days are treated as one complete product and are not divided into individual Camp days for the purpose of applying different refund tiers.
  2. After the Camp has been confirmed, if an individual participant cancels, the Camp will proceed as long as the School determines that the remaining itinerary can be operated safely. The cancelling participant is handled under the preceding sub-paragraph; the other participants neither pay any additional amount nor receive any refund on account of the reduced number of participants.
  3. A change of session (moving to another session) is handled under E.5 ②, is limited to one time, and is subject to availability in the other session, the applicant’s eligibility, and that session’s group-confirmation status; the School cannot guarantee that it can be arranged. Where it cannot be arranged, it is treated as a cancellation of the lesson under the final part of E.5 ② and handled under E.3.
  4. A replacement of a participant or a transfer of the lesson (E.5 ③ (c)(i), E.10 g) takes effect, in relation to Guiding Camp, only after the School has approved that person’s riding ability, age, and other participation eligibility, and after that replacement or transferee participant (or, where under 18, their legal guardian) has signed the risk disclosure and consent. The application must be submitted by the deadline specified by the School; the School may refuse it where there is insufficient time for the review, for equipment preparation, or for safety preparation.
  5. If, after the activity has begun on the first day of the relevant Camp, an individual participant does not attend, withdraws, or is unable to continue due to injury, physical condition, or other personal circumstances, the corresponding fee is non-refundable, no one third of the fee is refunded for the days not attended, and there is no make-up lesson, no deferral, no retention, and no transfer; the per-day refund under paragraph d does not apply (consistent with E.4). The School may provide assistance in individual cases at its discretion, but this does not create any right of the student to a refund, a make-up lesson, or a voucher.
  6. The expression “before the lesson begins” in E.9 means, in relation to Guiding Camp, before the activity begins on the first day of the relevant Camp. An injury or other legitimate reason raised before that point continues to be handled under E.9, with the refund proportion calculated from the first day of the relevant Camp in accordance with paragraph a.2 above.

d. Snow Conditions, Route Changes, and Days Not Provided by the School

  1. Guiding Camp does not guarantee any fixed backcountry or side-country route, ski resort, specific itinerary, snow quality, or snow volume. A change of resort, route, access method, or activity content on account of weather, snow conditions, avalanche risk, safety, or the condition of the group, and a shortened itinerary, early return, or change of route after the day’s activity has started based on the same considerations, form part of the normal operation of this product and of the School’s safety assessment. They do not constitute cancellation of a full day by the School and do not qualify for the per-day refund under this paragraph.
  2. In relation to Guiding Camp, this paragraph replaces E.7. An official closure of a ski resort does not in itself mean that the School is unable to provide guiding services (for example, where a hike-in route can still be undertaken safely); E.7 (1), (2), and (3), and the vouchers provided for in them, do not apply to Guiding Camp.
  3. In this paragraph, “a full day not provided” means a Camp day on which no guiding service at all was provided by the School and the School notified the cancellation of that day before that day’s activity began. Where that day’s activity has already begun (including where the group has met and departed, or part of the itinerary has been carried out), it does not constitute a full day not provided.
  4. Where the School determines that no guiding service can be provided safely on a Camp day, it will first seek to agree a rescheduled date with the participants. Any rescheduling is handled as agreed and does not automatically create a right of lesson retention under E.10 f.
  5. Where rescheduling is not possible, the School refunds the Camp fee actually received in proportion to the number of full days not provided: one third of the amount actually received where one day is not provided, two thirds where two days are not provided, and the full amount where all three days are not provided. Refunds are calculated in Japanese yen, with any fraction of less than one yen rounded to the nearest yen.
  6. A refund under this paragraph is made in accordance with E.10 a (refund method) and E.10 b (refund timeline), and none of the amounts listed in E.10 d is deducted, including payment-platform fees, cross-border card fees, exchange-rate differences, and administrative processing costs. No voucher under E.7 (3) or otherwise is provided in addition.
  7. Where the Camp can still be operated safely, it proceeds as normal in accordance with paragraph c.2 and the other provisions of these Terms & Conditions. If an entire Camp is determined to be unable to proceed before the activity begins on its first day, including where the number of participants falls below the minimum group size after confirmation, where guides are unavailable, or for other operational or safety reasons, the School will first seek to agree with the participants on a rescheduled date or a move to another session for which they are eligible and which has available capacity; where this cannot be arranged, the School refunds the full amount of the Camp fee actually received, with no deduction as provided in the preceding sub-paragraph, and no voucher is provided in addition.
  8. If a participant’s actual riding ability materially differs from the information on which the review was based, if the participant has not brought or hired before departure the mandatory equipment (avalanche transceiver, probe, and shovel) and the equipment required for the itinerary as specified, or if the participant does not follow the guide’s safety instructions, the School may adjust that participant’s involvement or require them to stop participating for that day or for the remainder of the Camp. In such a case the fee is non-refundable and the per-day refund under this paragraph does not apply.
  9. A refund under this paragraph covers only the Camp fee actually received by the School. Lift tickets, accommodation, meals, transport to and from the designated meeting point, the hire or purchase of personal equipment and of uphill-travel or avalanche-safety equipment, rental-shop amendment, exchange, cancellation, or price-difference charges, insurance, and any other costs obtained by a participant from a third party fall outside the scope of this refund and remain subject to the relevant supplier’s terms (see also E.10 e). Where the School assists in booking or paying a third party on a participant’s behalf, that supplier’s terms continue to apply, and the matter is handled under C.4 and E.10 e.
  10. Nothing in any provision of this clause (including paragraph c.5 and this paragraph) affects any right the student has under the law in respect of intentional misconduct or gross negligence by the School or the guide, or any other cause attributable to the School.

F. Privacy

We are committed to protecting your personal data in accordance with the law. Unless required by law or with your consent, we will not provide your personal data to third parties. SnowPlus may use the data you provide for the purposes of internal teaching scheduling, customer service contact, order management, dispute handling, and marketing communications; marketing communications will be conducted in accordance with applicable laws and the student's consent. The School will retain personal data within the scope of the collection purpose, legal requirements, or operational necessity, and will take reasonable information-security measures to protect the data from unauthorised access or leakage.

G. Governing Law and Dispute Resolution

These Terms & Conditions and the services provided by the School are governed by the laws of Japan. In the event of a dispute between the parties, the parties agree that the Sapporo District Court, Iwanai Branch (札幌地方裁判所岩内支部) (including the summary courts within its jurisdictional area) shall be the court of agreed jurisdiction for the first instance.

*The service provider under these Terms & Conditions is Snow Plus 合同会社 (trading as SnowPlus Winter Sports).*